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Sarnia Fire Rescue Service Fire Master Plan – External Survey

Sarnia Fire Rescue Service Fire Master Plan – External Survey

In our ongoing efforts to ensure that we are meeting the needs of our community, we are creating a 10-year, community-driven master plan to guide operational improvements and enhance how Sarnia Fire’s services are provided.

To accomplish this, we have engaged Emergency Management & Training Inc. (EMT), to assist us with this initiative. EMT is a local consulting firm that has worked with many fire departments in developing their fire master plans, station assessments and fire service reviews. Therefore, most of all, we need your help. So please take the time to complete this survey. Your confidential responses will help to ensure focused action that continues to meet the diverse needs of all residents.

Please take some time to complete the survey prior to February 21, 2020

What is your general impression of the Sarnia Fire Rescue Service (SFRS) in relation to its level of professionalism, community safety, education and fire prevention awareness programs?

How do you currently receive information about fire safety, smoke alarm programs, and other programs offered by the Fire Service?

Do you feel that you have had enough opportunities to receive that information?

* required*

How important is the following statements to you:

How quickly the Fire Department gets to me if I have an emergency

* required*

Extremely important

Very important

Important

Not very important

Not important at all

How important is the following statements to you:

Whether the Fire Department will visit my home to give me information relating to fire safety and smoke alarms

* required*

Extremely important

Very important

Important

Not very important

Not important at all

How important is the following statements to you:

How much the fire services costs me as a taxpayer

* required*

Extremely important

Very important

Important

Not very important

Not important at all

How important is the following statements to you:

How well the Fire Department works with other agencies to provide wider community safety services

* required*

Extremely important

Very important

Important

Not very important

Not important at all

How important is the following statements to you:

How often the Fire Department consults me about their services

* required*

Extremely important

Very important

Important

Not very important

Not important at all

How important is the following statements to you:

How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; home escape planning)

* required*

Extremely important

Very important

Important

Not very important

Not important at all

How important is the following statements to you:

How visible the Fire Department is at local community events

* required*

Extremely important

Very important

Important

Not very important

Not important at all

How important is the following statements to you:

Contacting assistance services after an emergency, as required

* required*

Extremely important

Very important

Important

Not very important

Not important at all

10.

How important is the following statements to you:

Timeliness to any request for services or assistance from the Fire Department

* required*

Extremely important

Very important

Important

Not very important

Not important at all

11.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Fire fighting

* required*

Extremely important

Very important

Important

Not very important

Not important at all

12.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Rescue (i.e. motor vehicle accidents)

* required*

Extremely important

Very important

Important

Not very important

Not important at all

13.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Fire/Arson investigations

* required*

Extremely important

Very important

Important

Not very important

Not important at all

14.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Fire prevention and safety inspections

* required*

Extremely important

Very important

Important

Not very important

Not important at all

15.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Community outreach / Public education

* required*

Extremely important

Very important

Important

Not very important

Not important at all

16.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Hazardous materials (i.e. gas or chemical spills) and technical rescue response (i.e. water rescues)

* required*

Extremely important

Very important

Important

Not very important

Not important at all

17.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Public assistance requests / Non-emergency responses

* required*

Extremely important

Very important

Important

Not very important

Not important at all

18.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Emergency management and planning

* required*

Extremely important

Very important

Important

Not very important

Not important at all

19.

There are nine core services delivered by the Sarnia Fire Rescue Service. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Medical assist and response

* required*

Extremely important

Very important

Important

Not very important

Not important at all

20.

Taking into consideration the information noted in question 10 through 19, are there any additional services that you believe should be provided in relation to fire prevention, fire safety education and response to emergencies? If so, please specify.

* required*

21.

Have you directly received service from the Sarnia Fire Rescue Service?

* required*

Yes

No (If no, skip to question 7)

22.

Could you share some details of your experience and any recommendations for service improvements?

23.

This master plan review is expected to provide insight into service levels, related staffing and equipment needs within a 10-year timeline. Based on your level of interaction with Sarnia Fire Rescue Service, if you could implement up to three things to improve how the current services are provided by the SFRS, what would those things be?

For example: more public education in relation to fire safety programs, more involvement with local neighbourhood groups, or even more open house events at the fire stations to better understand the services provided by the fire service.

* required*

24.

Are there any other comments/points you would like to add relating the services provided by Sarnia Fire Rescue Service we haven’t touched on?

* required*